1.How long for shipment?
- Receiving time = Processing time +Shipping time.
- 1) Processing time: 1-3 Business Days
- 2) Shipping Time
| Shipping Methods |
Order Amount |
Freight (USD) |
| Standard Shipping(7-10 Business days) |
$0.00 and up |
$5.99 |
|
Expedited Shipping(5-7 Business days)
|
$0.00 and up |
$20 |
| Free Shipping(7-10 Business days) |
$49.5 and up |
Free |
Note: The shipping time will be affected by public holidays, destination countries (especially shipping addresses outside USA or UK), bad weather and international couriers.
Normally, the order will be shipped from our International Warehouses which are located in Hongkong and Singapore.
Order Modifications or Cancellation
To speed up production After your order has been placed, you have 8 hours to contact our customer service and request order modifications or a cancellation. After 8 hours, your order has already been placed in production and can no longer be modified.
2.Where is my order?
Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status or you click Track My Order on our site to see the order status.
3.Tips for shipping:
1) For delivering successfully, we suggest you leave your correct email box and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by viscustom.
4) Your order can be tracked in details only when it arrives in your country's facility. After it arrives in your country, please allow 5-7 days more for the package to reach you.
If you have any question, please contact our customer service. Since we have too many emails to deal with every day, your email may be replied in 24 hours. Thank you for your patience and understanding!
